[privacy-policy]
Last updated: June 2026
1. WHO WE ARE
UFlex Health (“we”, “us”, “our”) operates the website uflexhealth.com. We are the data controller for any personal information you provide to us.
For any privacy-related questions, contact us at:
Email: [insert email]
Address: [insert address]
2. WHAT DATA WE COLLECT
When you place an order, we collect:
– Your name
– Email address
– Shipping / billing address
– Phone number (optional)
– Payment information
We do NOT store full payment card details. Payments are processed by Stripe and PayPal, who handle your card data securely. We never see your full card number.
When you browse our site, we may also collect:
– IP address
– Browser type and version
– Pages viewed and time spent
– Referring website
This is standard analytics data used to improve the site.
3. HOW WE USE YOUR DATA
We use your data to:
– Process and deliver your order
– Send order confirmations and shipping updates
– Respond to customer service queries
– Comply with legal obligations (tax records, fraud prevention)
– Improve our website and product offerings
We do NOT sell, rent, or trade your personal data with third parties for marketing purposes.
4. LEGAL BASIS FOR PROCESSING (UK GDPR)
We process your data under the following lawful bases:
– Contractual necessity — to fulfil your order
– Legal obligation — tax records, consumer rights
– Legitimate interest — fraud prevention, site analytics
– Consent — marketing emails (only if you opt in)
5. WHO WE SHARE DATA WITH
We share data only with trusted service providers necessary to run our business:
– Stripe / PayPal — payment processing
– Royal Mail / courier services — order delivery
– Hosting provider — website hosting and email
– Analytics providers — website usage statistics
Each provider is GDPR-compliant and contractually bound to protect your data.
6. DATA RETENTION
– Order records: 6 years (HMRC requirement)
– Customer accounts: until you request deletion
– Analytics data: 26 months
– Enquiry emails: 2 years
7. YOUR RIGHTS
Under UK GDPR, you have the right to:
– Access the data we hold about you
– Correct inaccurate data
– Request deletion of your data
– Restrict or object to processing
– Data portability
– Withdraw consent at any time
To exercise any of these rights, contact us. We will respond within 30 days.
8. COOKIES
See our separate Cookie Policy below for full details. Essential cookies (cart, login) are always active. Analytics and marketing cookies require your consent.
9. SECURITY
We take appropriate technical and organisational measures to protect your data:
– SSL/TLS encryption across the entire site
– Secure, access-controlled servers
– Regular security audits and updates
10. THIRD-PARTY LINKS
Our site may link to external websites. We are not responsible for their privacy practices. Please read their policies separately.
11. CHANGES TO THIS POLICY
We may update this policy from time to time. The latest version will always be available on this page. Significant changes will be notified via email if you have an account with us.
12. COMPLAINTS
If you believe we have mishandled your data, contact us first so we can resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
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COOKIE POLICY
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and function correctly.
Cookies we use:
Essential cookies (always active):
– WooCommerce session cookie — keeps items in your cart
– WordPress login cookie — keeps you logged in
– Cookie consent cookie — remembers your preferences
These are necessary for the site to function. They do not track you across other websites.
Analytics cookies (optional):
We may use Google Analytics or similar services to understand how visitors use our site. These cookies are only set if you consent.
Third-party cookies:
Stripe and PayPal may set cookies during checkout for fraud prevention and payment processing.
Managing cookies:
You can disable cookies in your browser settings. However, this may prevent the checkout process from working. You can also clear existing cookies at any time.